Top 60 Customer Experience Influencers on Twitter in 2025

Jan 26, 2025⋅Contents
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Looking for Customer Experience influencers for your outreach campaign or for collaboration to promote your brand or product? Our Customer Experience Influencers list is what you need.more When ranking these Customer Experience influencers, we’ve considered not just their following, but also engagement, as well as overall influence in the Customer Experience space.
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Customer Experience Influencers

Here are Top 60 Customer Experience Influencers

1. Jay Baer

Bio Business growth and customer experience author, researcher, advisor. Keynote speaker. Tequila teacher. ****@jaybaer.comTwitter Handle @jaybaerTwitter Followers 268.5KType MacroGender Male
youtube.com/channel/UCi_h.. + Follow Get Email Contact

2. Shep Hyken

Bio Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences! ****@hyken.comTwitter Handle @HykenTwitter Followers 109.4KType MacroGender Male
hyken.com/blog + Follow Get Email Contact

3. David Armano

Bio Leading AI Analytics Strategy @Ringersciences | Talk about #AI #LLMs #Datascience #Health #CX #Marketing | Dad | Hubby | Dog Parent | Always LearningTwitter Handle @armanoTwitter Followers 72.3KType MicroGender Male Get Email Contact

4. Dennis Wakabayashi

Bio The Global Voice of CX ? | Host of "CX Update" & "CX In the Wild" ? | Content Creator ? | World Traveler ✈️ | ?️ Keynote Speaker ****@denniswakabayashi.comTwitter Handle @globalvoiceofcxTwitter Followers 57KType MicroGender Male Get Email Contact

5. Tiffani Bova

Bio Growth Evangelist | 2x WSJ Bestselling Author | Strategiest | Executive Advisor | Keynote Speaker | 2x Thinkers50 | Hawaii Native ****@tiffanibova.comTwitter Handle @Tiffani_BovaTwitter Followers 44.3KType MicroGender Female
whatsnextpodcast.libsyn.com/.. + Follow Get Email Contact

6. Steven Van Belleghem

Bio International keynote speaker - Author - Entrepreneur.Core topic: customer experience in a digital/AI driven world ****@vanbelleghem.bizTwitter Handle @StevenVBeTwitter Followers 39.4KType MicroGender Male
stevenvanbelleghem.com/blog + Follow Get Email Contact

7. Jonathan Shroyer

Bio Chief CX Officer and Quilter | Forbes Council | 2X Exit Founder, 20x Investor Return | Supporting Craft CreatorsTwitter Handle @ChiefCXOfficerTwitter Followers 26.4KType MicroGender Male Get Email Contact

8. Annette Franz

Bio CEO @CXJourney Inc. | #CX Coach, #KeynoteSpeaker, #Author | Official Member @ForbesCoaches | #culture #leadership #employeeexperience #customerexperience ****@cx-journey.comTwitter Handle @annettefranzTwitter Followers 26.4KType MicroGender Female Get Email Contact

9. Bill Quiseng

Bio Award-winning #CustomerService expert, keynote speaker. Follow me for #custserv #custexp #cxhttps://t.co/9N4XMlthgQhttps://t.co/ONsxerE2pm… ****@billquiseng.comTwitter Handle @billquisengTwitter Followers 25.9KType MicroGender Male
billquiseng.com + Follow Get Email Contact

10. Jeanne Bliss

Bio Italian girl, speaker, experience pioneer and author, who coaches companies to earn the right to customer-driven growth. #AdmirableGrowth #CX #CCO #CX ****@customerbliss.comTwitter Handle @JeanneBlissTwitter Followers 24.3KType MicroGender Female
customerbliss.com/blog + Follow Get Email Contact

11. Stephanie Thum

Bio Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. ?? Steelers! Tweets are mine. ****@indianatech.eduTwitter Handle @stephaniethumTwitter Followers 23.4KType MicroGender Female Get Email Contact

12. Flavio Martins

Bio Product Manager @DigiCert. Author #winthecustomer. HuffPost Top #CX Influencer. Product Management passion. MLB/NHL Fan. Tweets are my own. ****@winthecustomer.comTwitter Handle @flavmartinsTwitter Followers 22.4KType MicroGender Male
winthecustomer.com/blog + Follow Get Email Contact

13. Dan Gingiss

Bio I’m on the move! Now my latest Reels, Stories, Articles, and #CX ideas are on LinkedIn, Instagram, and Threads.#CustomerExperience #KeynoteSpeaker ****@dangingiss.comTwitter Handle @dgingissTwitter Followers 21.8KType MicroGender Male
experiencethisshow.com/episodes + Follow Get Email Contact

14. Frank Eliason

Bio Consultant & Customer experience leader focused on the future of biz, Author of @YourService (Wiley, 2012). Started social media Customer service ****@frankeliason.comTwitter Handle @FrankEliasonTwitter Followers 20.6KType MicroGender Male Get Email Contact

15. Chip R. Bell

Bio Customer Loyalty | Keynote Speaker | Consultant/Trainer | Advocate of Innovative Service | @Forbes Contributor | Author of #CustomerImagination ****@chipbell.comTwitter Handle @chiprbellTwitter Followers 20.5KType MicroGender Male
chipbell.com/blog + Follow Get Email Contact

16. Julien Rio

Bio #CCXP, #marketing expert, #keynotespeaker, #author, #CX evangelist & #entrepreneur. AVP Marketing @ @RingCentral | French & EnglishTwitter Handle @Marketing_JRTwitter Followers 19.5KType MicroGender Male Get Email Contact

17. Jeremy Watkin

Bio Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctrTwitter Handle @jtwatkinTwitter Followers 19.2KType MicroGender Male Get Email Contact

18. Roy Atkinson

Bio Business Advisor | Industry Analyst | Writer | CEO | Speaker who posts about customer focus (#custserv #cx); #ITSM, #IT and #tech - posts are my own.Twitter Handle @RoyAtkinsonTwitter Followers 16.8KType MicroGender Male Get Email Contact

19. Bruce Temkin

Bio #ExperienceManagement Visionary/Speaker/Researcher & Head of @Qualtrics #XM Institute. Co-Founder of https://t.co/bJ74vgHkbL. Views = my own. ****@temkingroup.comTwitter Handle @btemkinTwitter Followers 16.7KType MicroGender Male Get Email Contact

20. Colin Shaw

Bio Influencer in Customer Experience 👏 Best-selling Author 📕 Podcast Host 🎙 FT award as Leading Consultancy 4 years 🏆 Official LinkedIn 'Top Voice' 📣Twitter Handle @ColinShaw_CXTwitter Followers 13.9KType MicroGender Male
beyondphilosophy.com/blog + Follow Get Email Contact

21. Blake Morgan

Bio Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM ****@gmail.comTwitter Handle @BlakeMichelleMTwitter Followers 13.9KType MicroGender Female
youtube.com/channel/UCY7i.. + Follow Get Email Contact

22. Jeannie Walters

Bio #CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy. ****@experienceinvestigators.comTwitter Handle @jeanniecwTwitter Followers 13.3KType MicroGender Female
experienceinvestigators.com/.. + Follow Get Email Contact

23. Nate Brown

Bio Founder of CX Accelerator ?#CustomerExperience designer, speaker, writer, and more! ??‍♂️Twitter Handle @CXAcceleratorTwitter Followers 11.5KType MicroGender Male Get Email Contact

24. Micah Solomon

Bio Customer service consultant, trainer, eLearning, author, customer experience consultant.Senior Contributor to Forbes. 484-343-5881, ****@micahsolomon.comTwitter Handle @micahsolomonTwitter Followers 10.4KType MicroGender Male Get Email Contact

25. Bob Thompson

Bio CustomerThink founder and global evangelist for customer-centric business.Twitter Handle @Bob_ThompsonTwitter Followers 9.2KType NanoGender Male Get Email Contact

26. Kerry Bodine

Bio Customer experience expert. Author, keynote speaker, coach, and CEO of Kerry Bodine & Co. #CX #CustomerExperience #JourneyMapping ****@kerrybodine.comTwitter Handle @kerrybodineTwitter Followers 9KType NanoGender Female
kerrybodine.com/blog + Follow Get Email Contact

27. Nancy Porte

Bio Passionate about making the world a better place for customers.Twitter Handle @nporteTwitter Followers 8.3KType NanoGender Female Get Email Contact

28. Jenny Dempsey

Bio Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog LoverTwitter Handle @jennysuedempseyTwitter Followers 8.2KType NanoGender Female Get Email Contact

29. Adrian Swinscoe

Bio Customer Experience. eXperience Leadership. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). @Forbes contributor. Aspirant Punk CXer ****@adrianswinscoe.comTwitter Handle @adrianswinscoeTwitter Followers 8KType NanoGender Male
adrianswinscoe.com + Follow Get Email Contact

30. Lynn Hunsaker

Bio Experience Leadership is company-wide alignment to expectations of customers, employees & partners. #CustomerExperience #MarketingOps #EmployeeExperience #CCXP ****@clearaction.comTwitter Handle @clearactionTwitter Followers 7.4KType NanoGender Female
clearaction.com/customer-exp.. + Follow Get Email Contact

31. Jeff Toister

Bio Your Service Culture Guide | I help leaders build customer-focused cultures. Tweets about customer service. ****@toistersolutions.comTwitter Handle @toisterTwitter Followers 7.1KType NanoGender Male
toistersolutions.com/blog + Follow Get Email Contact

32. Ian Golding

Bio Certified Customer Experience Professional, speaker & blogger. Author of 'Customer What? The honest and practical guide to customer experience' ****@ijgolding.comTwitter Handle @ijgoldingTwitter Followers 6.7KType NanoGender Male
ijgolding.com/blog + Follow Get Email Contact

33. Nigel T Packer

Bio Digital Customer Experience ConsultantHelping you get more customers Follow & learn. DM for Consultancy, Training.100% Human Generated Content.Twitter Handle @NigelTPackerTwitter Followers 6.3KType NanoGender Male Get Email Contact

34. Brad Cleveland

Bio Author and consultant. Brad helps clients maximize return on customer relationships. Former Pres./CEO of ICMI. Current focus-help executives reshape services. ****@bradcleveland.comTwitter Handle @bradclevelandTwitter Followers 5.2KType NanoGender Male
bradcleveland.com/category/w.. + Follow Get Email Contact

35. Lucy Kiruthu

Bio Customer Experience Transformist⭐Building Customer-Centric Organizations Globally⭐ https://t.co/sTGk3r8qwU ⭐ Lead @EvolveCX ⭐CCXP, XMP, ICX-K, CXPATwitter Handle @KiruthuLucyTwitter Followers 4.3KType NanoGender Female Get Email Contact

36. Brian Wagner

Bio Tweeting about brand, customer experience, healthcare, leadership, sports & more ⭐️ • Patient Experience at @ChenMed ? • Proud @USC alum ✌️ • Dad x3 ****@gmail.comTwitter Handle @BrianRWagnerTwitter Followers 4.2KType NanoGender Male Get Email Contact

37. Hussein M. Dajani

Bio Top 50 CX Influencers of 2024!CX Hall of Fame 2023!CX Professional of the Year 2022!CCXP. CMO & CXPA ME Regional Leadership Coucil.Views are my own ****@gmail.comTwitter Handle @hussdajaniTwitter Followers 4.1KType NanoGender Male Get Email Contact

38. Michael Brandt

Bio #CCXP | #CX | Voice of Customer #VOC | #Complaint Management | Customer Journey Mapping #CJM | #Speaker & #Panel #Moderator | #Training ****@cx-excellence.comTwitter Handle @CxExcellenceTwitter Followers 3.5KType NanoGender Male Get Email Contact

39. MsBawoni

Bio Seeking God first. Impact driven.Building @bawonicx to help African businesses differentiate on CX & Drive Business Growth ****@gmail.comTwitter Handle @MsBawoniTwitter Followers 3KType NanoGender Female Get Email Contact

40. Claire Boscq

Bio #KeynoteSpeaker #CustomerExperience #EmployeeExperience #BizShui #BusinessFeng Shui #EMCEE #Energy #Dubai ☯ ****@claireboscq.comTwitter Handle @ClaireBoscqTwitter Followers 2.9KType NanoGender Female Get Email Contact

41. Sven Esser

Bio #DigitalStrategy | #DigitalTransformation | #CustomerExperience | #CX | #Change | #Strategy | Profil: https://t.co/7r7BhxqRYV ....and always open for a coffee ?Twitter Handle @SvenEsserTwitter Followers 2.6KType NanoGender Male Get Email Contact

42. Lakshmi Narayanan G

Bio Customer Success Leader || The Customer Experience Guy || Overthinker || Storyteller || Yet Another Human || Views are my own & evolve ****@gln.meTwitter Handle @_glnarayananTwitter Followers 2.6KType NanoGender Male Get Email Contact

43. Naeem Arif

Bio The #CustomerFirst Enabler ? #NACBBF #SAP #Retail #Hospitality #CX #Speaker #Author #NED ? #MWIT @MidsRetailForum #President @Sutton_ChamberTwitter Handle @NaeemArif_Twitter Followers 2.3KType NanoGender Male Get Email Contact

44. Aileen Day

Bio ? of #CEHX | Listener | #CX Author - Advisor - Speaker | Twitch Affiliate | Sage Publications CX Case Study Series Editor |? Host of 'The Value Driven Brand' ****@aileenday.com.auTwitter Handle @AilsDayTwitter Followers 2.2KType NanoGender Female Get Email Contact

45. Stacy Sherman

Bio Helping Leaders in Doing #CustomerExperience Right to increase brand loyalty & growth. Speaker. #CX Journalist. Author. Advisor. Podcast Host🎙DoingCXRight ****@doingcxright.comTwitter Handle @stacyshermanTwitter Followers 2.2KType NanoGender Female
doingcxright.com/blog + Follow Get Email Contact

46. Clare Muscutt

Bio Women in Customer Experience Community Founder & Podcast Host, CEO CMXperience LTD, Author of How to be Awesome at CX! ****@womenincx.communityTwitter Handle @ClareMuscuttTwitter Followers 1.6KType NanoGender Female Get Email Contact

47. Jim Tincher

Bio Heart of the Customer founder and nationally recognized customer experience expert, journey mapper, speaker, author, and entrepreneur. ****@heartofthecustomer.comTwitter Handle @jimtincherTwitter Followers 1.5KType NanoGender Male
heartofthecustomer.com/custo.. + Follow Get Email Contact

48. Julia Ahlfeldt

Bio Customer Experience specialist and podcaster, dedicated to developing actionable #strategy and enhancing business performance through #CX and #CEM. ****@julia-ahlfeldt.comTwitter Handle @JuliaAhlfeldtTwitter Followers 1.3KType NanoGender Female
julia-ahlfeldt.com/news-insi.. + Follow Get Email Contact

49. Luke Jamieson

Bio Top 25 Global CX / EX Thought Leader and Larrikin #CX #EX #employeeexperience #employeeengagement #audacious #unconventional #custserv #CXQOTD #tedx #cctrTwitter Handle @LukeCXEXTwitter Followers 915Type NanoGender Male Get Email Contact

50. Rosaria Cirillo

Bio #CX expert Author #YellowGoldfish Mum 2 boys Founder @wownowexp Passionate #happiness #digital #data Love iphone apps books nature art Promote #righttocleanair ****@wownow.euTwitter Handle @RodandTwitter Followers 701Type Nano Get Email Contact

51. onome deBBie akwara

Bio Business Transformation Leader helping Businesses in Africa ? Identify & Fix Gaps in CX to Increase Customer Profitability & Improve Employee Experience. ****@neetchcompany.comTwitter Handle @debbieakwaraTwitter Followers 676Type NanoGender Female Get Email Contact

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